Account & Data Deletion | Shubh Soft Solution

Apps covered by this page

Developer: Shubh Soft Solution, Ghaziabad, Uttar Pradesh, India.

Online School Management (School ERP app)Used by schools, students / parents and teachers for the school ERPcom.shubhsoftsolution.onlineschoolmanagement

Exam Portal (student app)com.shubhsoft.examportal

These apps are used by schools and institutes. Your account is usually created by your school or institute, and the school owns the student and staff records kept in its ERP.

How to request deletion

Fill in the form below (or send the same details by WhatsApp or email from the mobile number or email registered with your school).
We verify the request with you and, where needed, with your school or institute (usually within 7 working days).
We delete the data listed below within 30 days of verification and confirm to you by WhatsApp or email.

App

I am a

Your name

Registered mobile number

School / institute name

Login ID / admission no. (if known)

What should be deleted?

My app account and its data (see the table below) Only some data (write the details below)

Details (optional)

The form only prepares the message on your device and opens WhatsApp or your email app; nothing is stored on this website.

What is deleted and what is kept

Data	What happens	When
App login for your mobile number / login ID, saved app settings	Deleted You can no longer sign in to the app with it.	Within 30 days of verification
Device and notification tokens (used to send notices and alerts to your phone)	Deleted	Within 30 days
Photos, documents and messages you uploaded through the app	Deleted unless the school needs them as part of its official records (then handled with the school, see below)	Within 30 days
Exam Portal: your student account, test attempts and results	Deleted after the institute confirms (results may be part of its records)	Within 30 days
School records: admission details, attendance, marks, report cards, certificates	Kept by the school These records belong to your school, which uses them for its legal and academic duties. We remove them only on the school's instruction.	As long as the school keeps them
Fee receipts, payments and invoices	Kept Needed for accounting and tax law.	As long as the law requires (usually up to 8 years)
Backup copies	Deleted automatically as backups roll over	Within 90 days

Deleting only some data

You can also ask us to delete only part of your data (for example, uploaded photos or your notification tokens) without closing your account. Choose "Only some data" in the form and write the details.

Schools and institutes

A school or institute that stops using our software can ask for all of its data to be exported and then deleted from our servers. Please write to us from the school's registered email or mobile number.

Contact

WhatsApp+91 8299 47 3028 Emailinfo@shubhsoftsolution.com AddressShubh Soft Solution, Ghaziabad, Uttar Pradesh, India

Support hours: 10 AM – 6 PM (Monday to Saturday).